Who we are
Smart Scout is run by Buzz The Tower Studios Ltd, which is responsible for your personal data.
Smart Scout is run by Buzz The Tower Studios Ltd. Buzz The Tower Studios Ltd decides how your personal data is used, which makes it responsible for that data.
Registered in Scotland. Registered office: Office 1884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Glasgow, G3 7RH, United Kingdom.
Questions and requests go to support@smart-scout.app, or use the contact form.
What we collect
Your account, what you send us, and public game records.
We collect the details you give us for your account and the messages you send. If you connect Discord, we also get the name and email Discord shares.
Public game records come from Supercell's official Clash Royale service. They can name players who do not have a Smart Scout account. We use them to help clan leaders and co-leaders find players to invite.
Linking a player tag uses public game data only. Clan verification uses a short code you put in the clan description.
Scouts match players to a clan leader's search. A person always decides who to contact. We make no decisions about anyone that have legal or similar effects. We do not sell personal data.
How we use it and why
Each use of your data, and the legal reason for it.
We use public game data for search, watchlists, and clan recruitment decisions.
| Purpose | What data | Lawful basis |
|---|---|---|
| Your account, Scouts, and clan messages | Your account details, your Scouts, and messages you send. | To provide the service you signed up for. |
| Billing records | Your plan, payments, and invoices. | Legal duty. UK tax law requires us to keep them. |
| Public game records | Player and clan records from the game, including players who do not use Smart Scout. | Our legitimate interest in helping clans recruit. You can object at any time. |
| Safety and fixing faults | Error reports, spam checks, and hosting logs. | Our legitimate interest in keeping Smart Scout safe and working. |
| Product events | Sign-ups, Scout runs, and Discord alerts, linked to your account. These do not use cookies. | Our legitimate interest in knowing whether the product works. You can object at any time. |
| Optional analytics and error recordings | How you use the site in your browser, after you accept. | Your consent. You can change your choice at any time from the cookie settings. |
Signing up is free. Payments for Premium are handled by Stripe. Card details never reach Smart Scout.
Who we share it with
The companies that run parts of the product, and where each one works.
| Provider | What data | Why | Where |
|---|---|---|---|
| Supabase | Your account, scouting records, and messages you send. | Store them and sign you in. | Ireland. |
| Stripe | Your email and whether a plan is active. Card numbers stay with Stripe. | Take payment if you subscribe. | Ireland and the United States. |
| Resend | Emails we send, and messages you send to support. | Deliver those emails. | Ireland and the United States. |
| Discord | Your Discord name and email, if you connect Discord. | Sign you in and send alerts you choose. | United States. |
| PostHog | How you use the site, after you accept analytics. Sign-up, Scout run, and Discord alert events, linked to your account. | See which parts of the product are used and whether they work. | EU. |
| Sentry | Error reports from the site. Error recordings only after you accept analytics. | Find and fix faults. | EU. |
| Cloudflare | The request that loads the site, and support email. | Host the site and pass support email to our support inbox. | Worldwide. Requests are handled at the Cloudflare location nearest to you, and Cloudflare is based in the United States. |
| Our support inbox | Emails to support@smart-scout.app and contact form messages, including the name, email and network address the form sends. | Read and answer support requests. | United States. |
| Our game data server | The player and clan tags we look up. | Send our game data requests to Supercell from one fixed address. It is run for us by a hosting company. | Germany. |
| Supercell | The player and clan tags we look up. Supercell sends back public game records. | Search, watchlists, and recruitment. | Finland. |
Discord is optional. You can use it to sign in and to get alerts you choose. You can turn it off from Account.
The fonts on this site are stored with the site. We do not load them from another company.
International transfers
Some of these companies work outside the UK.
Supabase and Resend use Ireland. PostHog and Sentry use the EU. Our game data server is in Germany, and Supercell is in Finland. UK law treats these places as giving the same level of protection as the UK.
Stripe, Resend, Discord, Cloudflare, and our support inbox can also handle data in the United States. For each of them, either the company is certified under the UK and US data bridge, or we rely on the transfer contract terms the UK approves.
How long we keep it
Most account data goes when you delete the account.
You can delete your account from Account. When that finishes, it cannot be undone.
| What | How long |
|---|---|
| Your account and scouting data | Until you delete your account. |
| Clan enquiries a leader received | Enquiries a leader received are deleted with their account. |
| Activity | Activity about your account is deleted with it. Where something you did shows in another account's activity, it stays there without the link to you. |
| Feedback | Deleted 12 months after you send it. If you delete your account sooner, feedback stays until then without the link to your account. |
| Discord connection | Until you disconnect Discord or delete your account. |
| Spam and abuse checks | Removed after about an hour. |
| Contact messages | Not stored in the app. Our email sending service keeps a copy for up to 30 days. Our support inbox keeps the message for up to 2 years after the conversation ends. |
| Public game records | Deleted 12 months after they were last refreshed, unless a clan still uses them, for example on a shortlist or in an enquiry. Ask us and we will remove records about you sooner. |
| Analytics and product events | Up to a year. |
| Error and hosting logs | A month at most. |
| Billing records | About six years, for UK tax. |
Your rights
You can ask for a copy, a correction, or deletion, and you can complain to the ICO.
You can ask us to:
- Show you the personal data we hold about you.
- Correct it.
- Delete it.
- Limit how we use it.
- Give you a copy you can move to another service.
- Stop a use you object to.
- Stop a use that depends on your consent. You can withdraw that consent at any time.
Email support@smart-scout.app or use the contact form. We will reply within one month. This applies to players without an account too.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk), the UK data protection regulator.
Children
You must be at least 16 to make an account.
Smart Scout is not aimed at children. You must confirm you are at least 16 before an account is created. We record when you confirmed it, and whether you ticked the box on the sign-up form or continued with Discord. That record is deleted with your account.
Public game records can include players under 16. A player or parent can ask us to remove those records at any time.
Changes to this notice
The date at the top shows the latest version.
When this notice changes, we update the date at the top. If a change affects how we use your data in a significant way, we will tell account holders before it takes effect.